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Client Services Supervisor in Westlake, OH at Travel Centers of America Petro

Date Posted: 1/10/2019

Job Snapshot

Job Description

Job Brief

The Client Services Supervisor is responsible for the client computing environment for TA’s internal clients.  This role manages a team of PC Technicians responsible for providing excellent customer service and support.  The Client Services Supervisor also manages selection and rollout of new endpoint technologies, including print management, pcs, tablets, productivity tools and related management tools.

Duties and Responsibilities

  • Oversee day-to-day activities of Client Services team, including managing the incident ticket queue
  • Ensure processes and procedures are documented and followed
  • Address individual performance concerns or issues with team members
  • Develop and publish reports on key performance indicators for the Windows desktop environment
  • Set up new PCs
  • Ensure a standard configuration for the Windows desktop operating system is established and adhered to for new deployments
  • Monitor on-time returns of PCs according to leasing schedules
  • Approve administrative work including weekly time sheets, absence requests, and expense reports
  • Identify team needs and present to management for consideration
  • Write up and deliver annual performance reviews
  • Identify opportunities to improve processes and work with team to implement them
  • Adhere to all company and regulatory policies and procedures, including but not limited to Sarbanes-Oxley IT General Controls and Payment Card Industry Data Security Standards

Qualifications

  • Associate or Bachelor’s degree in Information Systems, Computer Science, or a related field
  • 3 – 5 years of experience with Microsoft Windows clients, PC hardware and networking technologies(LAN, VPN)
  • Supervisory experience required

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