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POS Systems Administrator II in Westlake, OH at TravelCenters of America

Date Posted: 11/24/2019

Job Snapshot

Job Description

Job Brief

Responsible for providing POS Administrator/Engineer technical expertise to support all POS Store and Fuel Desk related requests.  Work within POS Team, Operations and HQ to accomplish company objectives, goals and targets.

Duties and Responsibilities

  • Provide exceptional Customer Support for POS Store and Fuel Desk related requests for both internal and external Customers.
  • Actively seek to mentor new employees and provide training as directed by the Supervisor
  • Work with Security Team to ensure PCI compliance of POS systems.
  • Work with Windows Admin Team to deploy security patches to labs and production.
  • Work with 3rd parties to troubleshoot high-level networking issues.  Document solutions for POS Fuel Desk implementations (Visio Diagrams).
  • Maintain company operational readiness by providing after hours/weekend support through on call tree
  • Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations.
  • Function as a liaison to Technical Support Team and 3rd party vendors to provide insight to solutions and implementation specifics.
  • Participate in network design, documentation and delivery of POS Store and Fuel Desk projects.
  • Responsible to understand all network data flow from all POS for integration projects.
  • Identify POS / Network security risks and provide recommended solutions.
  • Assist with analysis of networking infrastructure between 3rd parties and TA HQ.
  • Responsible to review and provide recommendations of new implementations (Acquisitions and Construction Projects).
  • Assist with POS related projects and work with Team on implementations.
  • Ability to diagnose complex network and OS level issues.
  • Ability to create Windows/Linux OS images for multi-platform hardware
  • Ability to coordinate and drive technical projects through completion.
  • Extremely organized with professional follow-up and tracking of assigned tasks
  • Provide hardware and software support for POS equipment, PC devices and computer peripherals.
  • Maintain knowledge of PCI compliancy on POS systems.
  • To minimize financial and product loss by ensuring proper functionality of POS Store and Fuel systems by responding to defects reported by the sites.
  • Review and submit expenses in a timely and accurate manner in accordance with accepted company practices and procedures.
  • Work directly with POS Team from HQ and field operations to ensure the best internal and external customer experience possible.
  • Be interactive with all groups involved with the POS Store and Fuel systems team.
  • Demonstrate effective interpersonal and communication skills to achieve the team and company goals and targets.
  • Become proficient with software tools necessary to support sites.
  • Ability to work on multiple projects in a fast-paced environment with shifting priorities depending on business needs.
  • Ability to learn new software and system processes quickly utilizing self-research or team collaboration.

Qualifications

  • Bachelor degree in Information Technology required.
  • 7+ years working with retail store or fuel systems
  • 7+ years of phone based service experience.
  • Computer skills:
    • Advanced knowledge of Windows and/or Linux OS Platforms
    • Advanced knowledge in computer connections
    • Advanced knowledge in networking connections
    • (DNS, troubleshooting firewalls, NAT, etc.)
    • Advanced knowledge in SDLC
    • Advanced knowledge in software distribution / scripting / best practices
    • (Specific experience with Powershell and .NET a plus)
    • Advanced knowledge in SVN (Version Control)
    • Advanced knowledge in SQL and relational database systems
    • Advanced knowledge in POS equipment and peripheral devices
    • Advanced knowledge in Remote PC Support
    • Advanced Microsoft Word, Excel, PowerPoint & Visio skills are required
    • Advanced documentation skills are required  
    • Advanced knowledge in OS Imaging
  • Other skills:
    • Strong analytical, troubleshooting & problem resolution skills
    • Strong written & verbal communication skills
    • Detail oriented
    • Self-starter
    • Previous work experience utilizing POS (Point-of-Sale) Terminals
    • Previous work experience supporting remote locations
    • Previous work experience with SAP interfaces
    • Availability to Support (24x7) environment (On-Call)

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