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Assistant Location Manager in Sparks, NV at TravelCenters of America

Date Posted: 8/12/2020

Job Snapshot

Job Description

Assist in the management of day-to-day operations of casino, including cash flow, security management, and customer service. Supports the Location Manager in the development and growth of employees, sales and profits of the casino by controlling cost of goods, labor costs and overhead expenses. Ensure guest satisfaction and prompt problem resolution. Trains and develops hourly employees. Facilitates new employee orientation and training. Provides feedback to the Location Manager in establishing performance expectations and goal setting. Assists in conducting periodic performance reviews. Walks the casino floor gaming areas to ensure all operations are running efficiently. Reviews summary sheets detailing wager amounts and payoffs. Comp rooms, food and beverages and other rewards and discounts for players. Remove players that are cheating or acting inappropriately. Extend credit to players. Match recorded winnings to payout amounts. Assists Location Manager in establishing banks and table limits for games. Ensures money and chips supplied to tables are plentiful and uninterrupted. Assists Location Manager in tracking cash flow of the entire casino. Remains vigilant when watching for signs of wrongdoing or potential trouble on the part of customers. Coordinate security and alert them to issues. Answers questions from customers and addresses their concerns and complaints. Keeping the casino patrons happy is a key part of an assistant location manager’s job, and they must relate well to others and stay calm even in stressful situations. Ensures compliance with State and Federal regulations. Understand the rules and procedures of all games offered. Perform other job related duties as assigned.

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